Politique de remboursement

Last updated: 17 October 2026

Items bought from Kravento can be sent back within 14 calendar days of the day you receive them. No reason is required, and the return is not confined to items that are faulty. The count starts on the delivery date recorded by the carrier.

That 14-day window is the statutory withdrawal period available to consumers under French law, not a discretionary goodwill period. This policy does not shorten or substitute for it.

What condition we need. Returned items should come back unused and in a state that allows them to be sold again, with tags, labels, and packaging present. Items that have been used, washed, modified, or damaged after delivery cannot be accepted as a change-of-mind return. This does not limit your remedies where the item was faulty on arrival, damaged in transit, or not the item ordered.

Opening a return. Write to info@kravento.my or call +33 634145045 inside the 14 days, giving the order number, the date the parcel arrived, and which item is coming back. We will send the return instructions and confirm the address. Please wait for our reply before shipping anything, because the return needs to be logged against the order.

Return address.
Kravento
11 Rue Danton
Agde, 34300
France

Return postage. Return postage is at our cost. No restocking charge is applied and no postage amount is taken out of the refund. If you would rather use a tracked service of your own, keep the tracking number until the refund has landed.

Refund timing. Once the returned item reaches Agde, we inspect it and process the refund within 1–2 business days. The refund goes back to the payment method used for the order: Visa, MasterCard, or PayPal. From the date the refund is processed, the bank or payment provider normally needs 7–10 business days to make the amount visible on your statement. We email you on the processing date, so you know when that 7–10 business day period begins.

Faulty, transit-damaged, or wrong item. Tell us within 14 days of receipt, with a photograph and a sentence about what is wrong. Where stock allows we replace the item; otherwise we refund it in full to the original payment method. Return postage is free and no restocking charge applies in these cases. If we ask you to dispose of a low-value damaged item instead of shipping it back, we will put that instruction in writing before the refund is issued.

What the change-of-mind window does not cover. Personalised items, items made to a customer's specification, and items sealed for hygiene reasons where the seal has been broken after delivery fall outside the 14-day change-of-mind return route.