Politique d’expédition

Last updated: 17 October 2026

Kravento dispatches orders from Agde to addresses in Metropolitan France only. We do not deliver to French overseas departments and regions, to other European countries, or outside Europe.

Preparation. An order placed on a business day before 4:00 PM Central European Time is packed the same day if the item is in stock. Orders arriving after that time, at the weekend, or on a French public holiday are packed on the next business day. Allow 1–2 business days for preparation before dispatch. A dispatch email follows once the parcel leaves us.

Transit. After dispatch, delivery inside Metropolitan France takes 3–5 business days. This is transit time, not total order time. Corsica occasionally needs one more business day depending on the sailing the carrier uses. If you want a postcode-level estimate before placing an order, send the postcode to info@kravento.my and we will check it with the carrier.

Carriers. Parcels travel with Colissimo, Chronopost, or Colis Privé. Which one is used depends on your postcode and the size of the box. If a particular carrier suits you better, reply to your order confirmation and we will see whether it can be arranged for your address. Tracking is included in the dispatch email. Where tracking has shown no movement for two full days, send us the order number and we will query the carrier directly.

Freight cost. No freight charge applies to orders within Metropolitan France. Nothing is added for shipping at checkout. If a parcel comes back because the address entered at checkout was incomplete or incorrect, we will contact you and arrange a second delivery to the corrected address at no charge.

Transit damage and risk. Risk in the goods moves to you at the point the carrier records delivery at the address supplied. Where a box arrives visibly crushed or punctured, mark the carrier's delivery slip if there is an opportunity to do so, take photographs of the packaging before opening it, and email info@kravento.my within 48 hours. We will raise it with the carrier and, where a replacement cannot be supplied, handle it under the Returns and Refunds Policy.